Mediation request
Discovering mediation
Eligibility of an application
Handling an application
FAQ
The Mediation
The Mediator
About us
The specificity of ENGIE Mediation
The ENGIE group’s mediator’s ecosystem
Annual Reports
The eight values of the engie groups mediation process
Result of mediations
Mediation request
Discovering mediation
Eligibility of an application
Handling an application
FAQ
The Mediation
The Mediator
About us
The specificity of ENGIE Mediation
The ENGIE group’s mediator’s ecosystem
Annual Reports
The eight values of the engie groups mediation process
Result of mediations
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Questions fréquentes - The Mediation
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Questions fréquentes
The Mediation
Generalities
What is the mediation?
What is the role of the Ombudsman?
Why refer a dispute to a Ombudsman?
What is a dispute?
What is a referral?
What is the remit of ENGIE’s Ombudsman?
Procedures
How does a mediation procedure unfold?
Solutions
My problem is similar to a case set out in the annual report. Why is the conclusion different?
Am i obliged to accept the mediation solution?
How can i know whether the Ombudsman’s conclusion is advantageous to me?
On what criteria is the Ombudsman’s solution based?
Why is a solution confidential?
What is fairness?
What is a successful mediation process?
