Mediation request
Discovering mediation
Eligibility of an application
Handling an application
FAQ
The Mediation
The Mediator
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The specifity of the Ombudsman for ENGIE Group
The Mediation ecosystem
Annual Reports
Our 8 values
Mediation results
Mediation request
Discovering mediation
Eligibility of an application
Handling an application
FAQ
The Mediation
The Mediator
About us
The specifity of the Ombudsman for ENGIE Group
The Mediation ecosystem
Annual Reports
Our 8 values
Mediation results
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Questions fréquentes - The Mediation
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Questions fréquentes
The Mediation
Generalities
What is the mediation?
What is the role of the Ombudsman?
What is a dispute?
What is a referral?
What is the remit of the Ombudsman for the ENGIE Group?
Why refer a dispute to a Ombudsman?
Procedures
How does a mediation procedure unfold?
Solutions
My problem is similar to a case set out in the annual report. Why is the conclusion different?
Am i obliged to accept the mediation solution?
How can i know whether the Ombudsman’s conclusion is advantageous to me?
On what criteria is the Ombudsman’s solution based?
Why is a solution confidential?
What is fairness?
What is a successful mediation process?
