Questions fréquentes - The Mediation
Generalities
- What is the mediation?
- What is the role of the Ombudsman?
- Why refer a dispute to a Ombudsman?
- What is a dispute?
- What is a referral?
- What is the remit of ENGIE’s Ombudsman?
- My problem is similar to a case set out in the annual report. Why is the conclusion different?
- Am i obliged to accept the mediation solution?
- How can i know whether the Ombudsman’s conclusion is advantageous to me?
- On what criteria is the Ombudsman’s solution based?
- Why is a solution confidential?
- What is fairness?
- What is a successful mediation process?
Depuis le début de la crise sanitaire, la Médiation pour le Groupe ENGIE a adapté ses modes de travail afin de préserver ses collaborateurs et d’assurer la qualité et la continuité de son activité. Aussi, merci de privilégier la saisine en ligne via le formulaire, qui permettra un traitement de vos demandes plus rapide que les saisines par courrier postal. La Médiation reste néanmoins tributaire de la disponibilité de ses interlocuteurs pour permettre l'avancée des dossiers. Nous vous remercions de votre compréhension.
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