Generalities
- What is the remit of ENGIE’s Ombudsman?
- What is a referral?
- What is a dispute?
- Why refer a dispute to a Ombudsman?
- What is the role of the Ombudsman?
- What is the mediation?
- What is a successful mediation process?
- What is fairness?
- Why is a solution confidential?
- On what criteria is the Ombudsman’s solution based?
- How can i know whether the Ombudsman’s conclusion is advantageous to me?
- Am i obliged to accept the mediation solution?
- My problem is similar to a case set out in the annual report. Why is the conclusion different?