Confidentiality ensures that the parties can speak freely within the framework of the mediation process, secure in the knowledge that the information gathered during the process will always be protected. On no account will the Ombudsman disclose the names or documents of the cases submitted to him. And he will not communicate these documents to a judge for a mediation process. Only the final conclusion could be communicate, is the parties agreed.
See the notion of fairness among the 8 values and charter of the Ombudsman that form the framework for mediation at ENGIE Group.