The Group’s Mediation process guarantees fast and personalised processing of each request, thanks to a single point of contact, through to implementation of the fair and legal solution proposed by the Mediator.
fall in mediation cases compared to 2020.
of solutions proposed were accepted and implemented by the parties.
this was the average mediation time in 2020 for ENGIE Mediation.
Number of requests
requests received at ENGIE Group’s Mediation in 2018.
of requests for mediation were made online.