Handling an application
The mediation process between an individual consumer and the ENGIE company is regulated and specified in the French C…
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The mediation process between an individual consumer and the ENGIE company is regulated and specified in the French C…
At the time of his appointment, in July 2014, and then his accreditation obtained in February 2016, the Mediator defi…
Every year, the Ombudsman prepares a report that describes the different aspects of his activity, reviews the request…
The Mediator, Jean-Pierre Hervé was appointed by ENGIE Group’s Senior Management on 1st July 2014. In accordance with…
All matters referred to the Mediator are studied to ascertain whether or not they qualify for mediation. Click on the…
The ENGIE Group’s Mediator’s ecosystem Customers may apply to the ENGIE Group’s Mediator for a dispute concerning a c…
The ENGIE Group’s Ombudsman acts in accordance with several things: Firstly his legal status: The conditions laid dow…
Regulatory framework of the ENGIE Group’s Mediation team The ENGIE Group’s Mediation team is governed by several lega…