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Mediation request
Discovering mediation
Eligibility of an application
Handling an application
FAQ
The Mediation
The Mediator
About us
The specificity of ENGIE Mediation
The ENGIE group’s mediator’s ecosystem
Annual Reports
The eight values of the engie groups mediation process
Result of mediations
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Questions fréquentes - The Mediator
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Questions fréquentes
The Mediator
Competences
How do i know whether the Ombudsman has the authority to deal with my dispute?
What is the order of 20 august 2015?
Who is the ENGIE Group’s Ombudsman?
Why does the Ombudsman publish-an annual report?
Submit a matter to the Mediator
Can i submit my case to the Ombudsman?
When should i submit a matter to the Ombudsman?
What is the basis for the Ombudsman’s recommendations?
What purpose do the ENGIE Group Ombudsman’s recommendations serve?
What guarantees the Omubudsman’s independence?
Is the Ombudsman impartial?
