- What is the remit of ENGIE’s Ombudsman?
- What is a referral?
- What is a dispute?
- Why refer a dispute to a Ombudsman?
- What is the role of the Ombudsman?
- What is the mediation?
- Why does the Ombudsman publish-an annual report?
- Who is the ENGIE Group’s Ombudsman?
- What is the order of 20 august 2015?
- How do i know whether the Ombudsman has the authority to deal with my dispute?