Result of mediations

The Mediation in figures
In 2022, the results of the satisfaction survey of ENGIE Group’s Consumption Mediation are:
0 %

of the claimants recommend the Mediator for its independence and impartiality and are satisfied with the processing time

0 %

are satisfied with the Mediator’s work,

In 2022,

0 %

of the proposed solutions were accepted and implemented by the parties,

- 0

of additional mediation cases processed compared to 2021,

0 %

of mediation requests were submitted online.

The satisfaction survey process

Your response to the satisfaction survey will give us:

Feedback on your experience with ENGIE Group’s Mediation service, which contributes to the improvement of its processes,
An indicator of your level of satisfaction following the Mediator’s work;
An indicator of your level of satisfaction following the Mediator’s work.