Elisabeth Trocard was appointed Independent Ombudsman for the ENGIE Group on September 1, 2025. She succeeds Jean-Pierre Hervé, who served as Independent Ombudsman for the ENGIE Group since July 1, 2014.
She brings to consumers the benefit of 25 years of expertise in the energy sector and in managing relationships with both B2C and B2B clients of the ENGIE Group. She also contributes her active experience in amicable dispute resolution and her attentive listening to stakeholders to this independent role within the ENGIE Group.
The appointment of Elisabeth Trocard as Ombudsman for the ENGIE Group was initially proposed by the Chief Executive Officer of the ENGIE Group.
Subsequently, in accordance with the transposition into French law of the 2013 European Directive on consumer mediation, her appointment was officially confirmed on September 16, 2025, by a joint commission composed of representatives from the ENGIE Group and consumer associations, with no casting vote.
She then submitted her application for accreditation to the Commission for the Evaluation and Monitoring of Consumer Mediation (CECMC), a State commission established under the law, on September 30, 2025. Her independence is thus guaranteed and results from compliance with the legal provisions set out in the French Consumer Code.
Elisabeth Trocard serves as Ombudsman for the ENGIE Group in all disputes involving companies, professionals, local authorities, associations, and suppliers of the Group.
She is currently undergoing the accreditation process with the CECMC for handling disputes involving consumers and small professionals (including contracts for energy supply, services, energy certificates, etc.).
You may refer a matter to the Ombudsman for ENGIE Group via the online referral form or by postal mail.