Elisabeth Trocard was appointed independent Ombudsman for ENGIE Group on September 1, 2025. She succeeds Jean-Pierre Hervé, who served as Independent Ombudsman for ENGIE Group since July 1, 2014.
She brings to consumers the benefit of 25 years of expertise in the energy sector and in managing relationships with both B2C and B2B clients of the ENGIE Group. She also contributes her active experience in amicable dispute resolution and her attentive listening to stakeholders to this independent role within the ENGIE Group.
The appointment of Elisabeth Trocard as Ombudsman for the ENGIE Group was initially proposed by the Chief Executive Officer of the ENGIE Group.
Subsequently, in accordance with the transposition into French law of the 2013 European Directive on consumer mediation, her appointment was officially confirmed on September 16, 2025, by a joint commission composed of representatives from the ENGIE Group and consumer associations, with no casting vote.
On 29 December 2025, she was accredited for a five-year term by the Commission for evaluation and control of Consumer mediation (CECMC), in accordance with the provisions of the French consumer code (Articles L.611-1 to L.641-1 and articles R.612-1 to R.616-2). She was also added to the official list of Consumer Mediators and, as such, notified to the European Commission.
Her independence is thus guaranteed and results from compliance with the legal provisions set out in the French Consumer Code.
Elisabeth Trocard serves as
- Consumer Ombudsman for ENGIE Group for disputes involving consumers and small professionals (including contracts for energy supply, services, energy certificates, etc.) ;
- Ombudsman for ENGIE Group in all disputes involving companies, professionals, local authorities, associations, and suppliers of the Group.
You may refer a matter to the Ombudsman for ENGIE Group via the online referral form or by postal mail.