What guarantees the mediator’s independence?

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What guarantees the mediator’s independence?

The ENGIE Group’s Mediator acts in accordance with several things:

Firstly his legal status:

Then, his principles and operating rules:

  • The basic principles, the operating rules and values applied by any mediator: he analyses the case in accordance with the law, seeks the causes of disputes and determines the responsibilities of the parties, proposes solutions he deems fair to bring the dispute to an end and submits them to the parties to try and arrive at the one they will agree to and thereby settle the matter. He does not take sides, either with the company or with the claimant.

 

His independence is thus effective, and confirmed. That is why he is on the list of consumption mediators. He has also been notified to the European Commission.

What guarantees the mediator’s independence?

The ENGIE Group’s Mediator acts in accordance with several things:

Firstly his legal status:

Then, his principles and operating rules:

  • The basic principles, the operating rules and values applied by any mediator: he analyses the case in accordance with the law, seeks the causes of disputes and determines the responsibilities of the parties, proposes solutions he deems fair to bring the dispute to an end and submits them to the parties to try and arrive at the one they will agree to and thereby settle the matter. He does not take sides, either with the company or with the claimant.

 

His independence is thus effective, and confirmed. That is why he is on the list of consumption mediators. He has also been notified to the European Commission.

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