How do i know whether the Ombudsman has the authority to deal with my dispute?

The remit of the ENGIE Group’s Ombudsman covers all disputes concerning ENGIE Group entities.

It can be with all contract concluded with an entity of ENGIE Group, it can concern energy furniture or service provision, like for example maintenance of boilers, or concerning energy efficiency or auto-production.

The Ombudsman has also the authority to deal with a dispute with ENGIE Group, even without contractual link. It is the case when a dispute has began before the contractual relation with ENGIE Group.

For more information on the ENGIE’s Ombudsman remit.

If you are in doubt, do not hesitate to contact him

He is approved as Consumption Ombudsman by the Mediation Assessment and Control Commission (CECM in French), and is on the list of consumer ombudsmen sent to the European Commission on 25 February 2016.