The Mediation Generalities What is the remit of ENGIE’s Ombudsman?What is a referral?What is a dispute?Why refer a dispute to a Ombudsman?What is the role of the Ombudsman?What is the mediation? Procedures How does a mediation procedure unfold?
The Mediator Competences Why does the Ombudsman publish-an annual report?Who is the ENGIE Group’s Ombudsman?What is the order of 20 august 2015?How do i know whether the Ombudsman has the authority to deal with my dispute? Submit a matter to the Mediator Is the Ombudsman impartial?What guarantees the Omubudsman’s independence?What purpose do the ENGIE Group Ombudsman’s recommendations serve?What is the basis for the Ombudsman’s recommendations?When should i submit a matter to the Ombudsman?Can i submit my case to the Ombudsman?
