Recommendation 8: “Explain rectified bills”
When so-called “rectified” bills are sent, the lack of explanations may lead the customer to question them and prevent payment of the bill.
On rectified bills, add the requisite explanations and make sure they tally with the explanations provided by the distributor (GRDF or ENEDIS (ex-ERDF)) for an adjustment.
ENGIE Particuliers (domestic customers division)
Billing & consumption