Recommendation 19 of the 2015 Annual Report

Recommendation 19: “Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”.

1- Recommendation

To address the issue of better follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process initiated in 2015.

2- Addressee

ENGIE Home Services

3- Reason

Customer care, advice and guidance and Complaints follow-up