Recommendation 19 of the 2015 Annual Report

Recommendation 19: “Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”.

1- Recommendation

To address the issue of better follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process initiated in 2015.

2- Addressee

ENGIE Home Services

3- Reason

Customer care, advice and guidance and Complaints follow-up

ENGIE Mediator

Refer easily and for free the ENGIE Mediator via its online form.

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