Recommendation 15: “Improve information intended for stakeholders (tenants and owners of dwellings, managing agents or landlords) regarding the FideloConso offer, and more particularly concerning their responsibilities”.
In mediation cases we have noted that the different stakeholders (tenants, owners, managing agents) affected by the FideloConso offer are unaware of its content, and particularly their obligations.
The supplier should regularly inform the different stakeholders (tenants, owners, managing agents) of their respective obligations, in a clear and instructional document (for instance, the managing agent or landlord must give ENGIE an up-to-date list of the occupants, the owner must inform his tenant of the specific features of the FideloConso offer, the owner must inform the managing agent of a change in tenant, etc.).
ENGIE E&C, TEKSIAL and ECOMETERING
Customer care, advice and guidance