Recommendation 10: “At consumer service level, adapt the debt absorption plan to customer resources”
When implementing a debt absorption plan, the monthly payments may not match the customer’s financial means. BY adapting this plan to the customer’s disposable income, mediation generally helps improve the situation.
The consumer service can directly introduce at its own level of payment times matching the customer’s means, which would avoid referral to mediation.
ENGIE Particuliers (domestic customers division)
Energy offer and complaint follow-up