After analysis of each of the requests addressed to him, the Mediator proposes a fair and legal solution, which the parties are free to accept or refuse. The various disputes that he analyses also enable him to draw up recommendations to the ENGIE entities concerned, aimed at improving the handling of requests, processes and services offered to customers.
generic recommendations for supplier process improvement were proposed and implemented by the ENGIE Group’s Mediator in 2021.
of complainants were consumers, among all the requests received in France for the ENGIE Group.
of complainants recommended the ENGIE Group’s Mediator for his independence and impartiality (versus 74% in 2020).
Satisfaction with the solution
of applicants were satisfied with the action of the ENGIE Group’s Mediator.