The website of the ENGIE Group’s Mediation service has been developed in accordance with Internet standards. The following minimum system requirements are needed to access and use this website:any computer installed with Microsoft Internet Explorer 5 or later, Mozilla Firefox 2.0 or later, or Safari 3.0 or later. This website contains Flash animations that require the Flash Player 10 plug-in or later.
3. Intellectual property rights
All text, comments, works, illustrations and images reproduced on the http://www.mediateur-engie.com website are reserved under copyright and intellectual property rights, which are applicable worldwide. Pursuant to the provisions of the French Intellectual Property Code, all text, comments, works, illustrations and images may only be used for private purposes only. Any other use will constitute an infringement subject to the penalties stipulated in intellectual property law, unless prior consent has been received from the ENGIE Mediation service.
Any personal data about you collected on the web site are used for the treatment of the mediation request and for quality improvement.
It is intended to the ENGIE Group Mediator, responsible of the treatment, and could be transferred to the concerned services when the request does not comply with the mediation eligibility conditions (lien: https://www.mediateur-engie.com/referring-your-case-to-the-mediator/eligibility-for-mediation?lang=en)
In accordance with the January 6th , 1978 modified law on Computing and Freedom, any person can access and amend or delete their personal information and can oppose for any legitimate reason the processing of his personal data. To exercise this right, please write to the administrator of this website : firstname.lastname@example.org.
A cookie is a connection witness used in an internet connection. Generally, a computer cookie is a small file that is stored by a website on the hardware of your terminal (computer, tablet or smartphone). The expression “cookies” means every cookies or tracers dropped and/or read while the navigation of the sponsorship space pages.
ENGIE Mediator uses the analytical tool provided by Google Inc., Google Analytics, that enable to analyze the website use and more generally to compile reports and follow up traffic on these pages. You are informed that data generated by these cookies are thus accessible to the firm Google Inc., and are transferred on its servers in the United-States. Google will also be able to communicate those data to a third party when it is required by law or to its sub-contractors and contractual partners. To learn more about Google Inc. use of these data, you can consult the Privacy & Terms (link: https://www.google.com/intl/en-GB/policies/privacy/partners/) of the Google Analytics collected data.
Furthermore, social networks sharing buttons (LinkedIn, Viadeo) have been integrated to the website in order to facilitate content sharing on these platforms pages. Through these buttons, social networks can be enabled to freely drop off cookies on the users navigation software. To learn more about the aim of these cookies, we recommend you to consult the Privacy and Terms adopted by each of these social networks.
You can, at any time, definitively turn off the cookies mentioned above, or choose to configureyour navigator so that it informs you and require your agreement before a cookie be deposited on your computer.
The procedure to block the cookies depending of your navigator are:
If you use Internet Explorer navigator
In Internet Explorer, click on the button “Tools”, and then on “Options Internet”.
Under the tab “General”, under “Historic of navigation”, click on “Parameters”.
Click on the button “View the files”.
Click on the column header “Name” to sort out all files in the alphabetical order, then select all files starting by “Cookie” and delete them.
Close the files list window, and click twice on “OK” to return on Internet Explorer.
If you use Firefox navigator
Go to the tab “Tools” of the navigator and select the menu “Options”
In the opening window, pick “Private life” and click on “View cookies”
Select the files and delete them
If you use Safari navigator
In your navigator, click on “Edition>Preferences” in the menu
Click on “security”
Click on “View the cookies”
Select the cookies you want to delete and select “delete” or “delete all”
Finish by clicking on “Terminate”
If you use Google Chrome navigator
Click on “Tools” in the menu.
Click on the tab “Advanced options” and access to the section “Confidentiality”.
Click on the button “View cookies”.
Select and delete the files you want to delete.
Click on “close” and go back to your navigator.
42 rue de Bellevue – 92100 Boulogne-Billancourt
Tél :+33 (0) 1 78 89 35 00
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