Recommendation 19: “Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”.
1- Recommendation
To address the issue of better follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process initiated in 2015.
2- Addressee
ENGIE Home Services
3- Reason
Customer care, advice and guidance and Complaints follow-up