Recommendation 19:“Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”.
Recommendation: To address the issue of better follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process initiated in 2015.
Addressee: ENGIE Home Services
Reason: Customer care, advice and guidance and Complaints follow-up
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