Recommendation 19:“Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”

Recommendation 19:“Continue the process of improving the possibility of referring the case to the Mediation service and of satisfying the customer”.

Recommendation: To address the issue of better follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process initiated in 2015.

Addressee: ENGIE Home Services

Reason: Customer care, advice and guidance and Complaints follow-up