Recommendation 10:“At consumer service level, adapt the debt absorption plan to customer resources”

Recommendation 10:“At consumer service level, adapt the debt absorption plan to customer resources”

Observation: When implementing a debt absorption plan, the monthly payments may not match the customer’s financial means. BY adapting this plan to the customer’s disposable income, mediation generally helps improve the situation.

Recommendation: The consumer service can directly introduce at its own level of payment times matching the customer’s means, which would avoid referral to mediation.

Addressee: ENGIE Particuliers (domestic customers division)

Reason: Energy offer and complaint follow-up

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