ENGIE Mediation service The mediation of Engie Group is an independent device for internal alternative disputes resolution
Mediator's scope of authority
The Mediator of Engie Group is competent to manage
dispute of all types of stakeholders (customers, suppliers ...) with the entities of Engie Group
The Mediator and his team
The Mediator, appointed by the CEO of Engie Group,
has a team of professionals to deal disputes submitted to him with competence, fairness, impartiality and effectiveness
In 2016, 85% of our applicants have accepted
the solution proposed by the Mediator. The 2016 version of the Mediator's annual report is available.
The Mediation environment
The mediator belongs to several circles and institutions
to develop mediation and its values in France and Europe
On June 13th 2017, Jean-Pierre Hervé, the ENGIE Group Mediator, delivered his 2016 Annual Report to Isabelle Kocher, Chief Executive Officer of the Group.
This article describes how the European Dispute Resolution Platform (ODR) works and how it impacts consumers and companies.
EEMG shares its members' processes and issues recommendations in order to ensure the continuous improvement of the settling of complaints by its members.
Every year, the Mediator makes recommendations to ENGIE entities on the basis of disputes that are addressed to him. These recommendations aim at improving...
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