The remit of the Mediator

The ENGIE Group’s Mediator in France may intervene in the amicable resolution of disputes involving all types of stakeholders with the ENGIE Group and its entities and subsidiaries, that is to say:

  • Customers
  • Suppliers
  • Partners
  • Stakeholders (local residents, third-party customer representatives, etc.)

And Mediation covers all of the Group’s business lines and subsidiaries:

  • The sale and distribution of all energy sources that are traded, including renewable energy sources (solar, etc.)
  • Pre-sales, sales and management of the services provided
  • Various consulting and expert services, etc

For example, entities selling:

  • Energy contracts
  • Renewable energies
  • Housing renovation work
  • Eenergy self-supply services
  • Contracts for the maintenance of domestic appliances or collective heating and hot water production equipment,
  • Energy efficiency services
  • Facility Management (services provided to corporate customers and local authorities for themselves and their customers in different areas, not always directly related to energy, such as cleaning premises, minor repairs, etc.).comme le nettoyage de locaux, les petits dépannages… ).