Recommendation 16:“Better contract monitoring for buildings under FideloConso contracts”

Recommendation 16:“Better contract monitoring for buildings under FideloConso contracts”

Observation: Occupants/co-owners are unaware of their contractual position with regard to the FideloConso offer. For certain dwellings, occupants are not clearly identified for invoicing purposes. This can lead to bills being issued and backdated over several months, which can cause economic and relational difficulties for customers.

Recommendation: To fulfil the contractual obligations of the FideloConso and Vertuoz offer, the supplier must systematically inform the owner of the dwelling when the occupant has not sent in a signed assignment of payment, and issue reminders when the tenant fails to pay (collect payment from the tenant, inform the owner if this fails, and if that fails, inform the managing agent of its payment obligation). The supplier must keep records of these reminders.

Addressees: ENGIE E&C, TEKSIAL and ECOMETERING

Reason: Billing & consumption

The website mediateur-engie.com uses cookies to offer services and collect statistical data. If you continue browsing the website you accept them. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close