ENGIE Mediation service

The mediation of Engie Group is an
independent device for internal alternative
disputes resolution

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Mediator's scope of authority

The Mediator of Engie Group is competent to manage
dispute of all types of stakeholders (customers, suppliers ...)
with the entities of Engie Group

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The Mediator and his team

The Mediator, appointed by the CEO of Engie Group,
has a team of professionals to deal disputes
submitted to him with competence, fairness,
impartiality and effectiveness

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Significant events

In 2016, 85% of our applicants have accepted
the solution proposed by the Mediator. The
2016 version of the Mediator's annual report
is available.

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The Mediation environment

The mediator belongs to several circles and institutions
to develop mediation and its values in France and Europe

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ENGIE Mediator

Refer easily and for free
the ENGIE Mediator
via its online form.


Welcome to the website of the ENGIE Group Mediation Service. My dedicated team and I aim to help you find an amicable solution to the dispute that you have with an entity of the ENGIE Group. We will endeavor to solve your dispute for free, in complete independence, fairness, neutrality, in law and in equity. I am committed to ensure you have a single, dedicated contact at your service during the whole mediation process, presented on this website. Have a nice visit on our website”

Jean-Pierre HERVE

Mediator of the ENGIE Group

For the ENGIE Group, the Mediator’s main mission is to resolve protracted disputes with any person or organization affected by the Group’s activities.


He is impartial, within the meaning of the provisions of the Consumer Code: he is appointed by the Consumption mediator by the Mediation Assessment and Control Commission (CECM in French). In that capacity he has been notified to the European Commission.


For the ENGIE Group, Mediation thus complements the existing complaints handling arrangements in the Group’s entities and subsidiaries and offers the complainant a last form of  internal amicable resolution if the latter is unsatisfied by the answer to its complaint given by the departments concerned. It is therefore an alternative to legal proceedings, but one that can take roughly two months.


Any major mission of the ENGIE Group’s Mediator is to suggest recommended improvements to the Group’s entities with out view to reducing the number of disputes in the long term.


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