The Mediator has maintained active relations with consumer organizations since the launch of the ENGIE Group’s Mediation service in 1999.
He meets them 3 times a year. These meetings are an opportunity to exchange views about changes in consumption mediation in general, about the ENGIE Group’s mediation process in particular, and also about consumer expectations and the most common disputes with ENGIE Group companies.
The opinion of consumer organizations is very important for the Mediator. Their views enable him to compare his conception of the needs of consumers, perceived only through the requests he receives, with the wider insight provided by the organizations representing them.