The Mediation in figures
In 2024, the results of the satisfaction survey of the Mediation for the ENGIE Group are:
0
%
of the claimants recommend the Ombudsman for its independence and impartiality and are satisfied with the processing time
0
%
are satisfied with the Ombudsman’s work.
In 2024,
0
%
of the proposed solutions were accepted and implemented by the parties,
+
0
of additional mediation cases processed compared to 2023
0
%
of mediation requests were submitted online.
The satisfaction survey process
Your response to the satisfaction survey will give us:
Feedback on your experience with ENGIE Group’s Mediation service, which contributes to the improvement of its processes,
An indicator of your level of satisfaction following the Mediator’s work;
An indicator of your level of satisfaction following the Mediator’s work.