23 Apr The eight values of the ENGIE Group’s Mediation process
1 – A sympathetic ear
Balanced, available, and personalized. Each case is a special case. The Mediator takes into consideration the circumstances of each person.
If necessary he restores the balance between the parties and endeavours to discern their real issues and expectations.
2 – Scrupulous respect for individuals
without bias or judgement
3 – Willingness to identify amicable solutions
Not hesitating to draw on the creativity of each party.
3 – Fairness
A rule or practice, even when correctly applied, may be seen as unfair in certain human situations.
5 – Impartiality
The Mediator never takes sides.
6 – Due hearing of all parties
The Mediator ensures that each of the parties has an opportunity to express their opinion to the other party.
7 – Confidentiality
The contents of the case file and the facts remain anonymous.
8 – Accountability
An annual assessment of the Mediator’s work is presented in a report available to everyone.