It should be remembered that issuing recommendations is part of the Mediator’s regulatory obligations when he identifies recurring issues. All the recommendations have been implemented in the entities concerned.
Followed by business customers, who represented 4.6% of requests for mediation. This proportion is explained by the fact that the ENGIE Group has several million domestic customers in France
Since 2009, the Mediation team has conducted a survey of applicants to measure their satisfaction with the handling of their mediation. The goal is above all to collect information allowing the mediation process to be improved.
The solutions have all been implemented. The Mediation team works actively to ensure that the parties reach a fair and legal agreement, and monitors their implementation.
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