Partnership of the Club of Public Service Mediators

The Club of Public Service Mediators

The Mediator is a member of the Club des Médiateurs de Services au Public. It is an association of mediators from organisations (companies, administrations, local authorities) that share the same values in terms of mediation in France.

The purpose of this association is to promote mediation in accordance with the principles set out in the Charter of Mediators of Service to the Public.
To this end, it promotes the exchange of good practices between mediators for quality mediation.

It is also a forum for public authorities to have a link with mediators, their working context, their operating methods, expectations and needs… Thus, the President of the Club of Mediators set up a working group that proposed ideas during the work prior to the drafting of the order of 20 August 2015.

You can consult the articles concerning the Club of Public Services Mediators in the News section or by clicking on the following links

Already 1 million referrals received by the Club of Public Services Mediators

– A new charte for the Club of Public Services Mediators

In this context, the Club of Mediators regularly exchanges with consumer associations to be as close as possible to consumer expectations and the needs for changes in dispute handling processes, including mediation.
Consult the “Guide to the partnership between consumer associations and the Cub of Public Services Mediators

As a member of the Club of Mediators, the ENGIE Group Mediator shares his values and commitments. For this reason, its own charter complies with the requirements of the Club of Mediators, the Order of 20 August 2015 and its implementing decree of 30 October 2015.

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