28 Feb The lecture of the ENGIE Group’s mediation in Nantes, on the “Master 2, specialization: Market Law, course: Competition and Consumer Affairs”.
The ENGIE Group’s Mediator regularly gives half-day lectures for students of this Master 2 course to inform and train the students in the practice of mediation, more particularly consumption mediation. This is as part of a cooperation with Mrs Catherine Del Cont, the head of this training course.
On 7 February he was accompanied by Allison Macé, who is doing research for a doctoral thesis within the ENGIE Group’s mediation department, analysing how mediation can contribute to the smooth running of the market, and not just be one alternative resolution method among many
The training session consisted in initially presenting:
- The different amicable/alternative dispute resolution methods, by pointing up their characteristics;
- A putting into perspective of alternative dispute settlement methods, to explain to the student why this alternative mode is emerging;
- The advantages and drawbacks of alternative dispute settlement methods;
- The legislative context, putting into perspective the incentives for resorting to mediation;
- Lastly, an approach to the levers used in difficult negotiations, in conflict management, in the conduct of participants (to help the students better understand the structuring principles put in place through the mediation process that favour the emergence of an agreement between the parties).
Then by way of example Jean Pierre Hervé gave a presentation of consumption mediation:
- The regulatory texts;
- The status and independence of the approved mediator;
- The processes implemented, and the principles and values underpinning mediation;
The concrete proceedings of a (consumer) mediation case was then presented to the students in attendance. At each stage he gave examples illustrating the benefits of a structured and progressive approach to mediation.
These training courses are increasingly in demand in law universities. They complement the students’ training on a dispute resolution tool that is increasingly widely used in France and is now, for consumer affairs, regulated by law, namely mediation.
And finally, when it is launched, the partnership with the faculty of Lyon on satisfaction surveys will be added.