What is the mediator’s annual report?

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What is the mediator’s annual report?

Every year, the Mediator drafts a report on his work, which describes the outcome of the requests received, the assessment of the cases handled and a detailed account of the recommendations made.

To meet the conditions imposed by the Consumer Code, and confirm the independence of the Mediator, this report must include the following elements:

  1. a) The number of disputes referred for mediation and the reason for the dispute;
  2. b) The questions most frequently asked in the disputes submitted to him and his recommendations on how to avoid them;
  3. c) The proportion of disputes refused for mediation and an assessment (expressed as a percentage) of the different reasons for refusal;
  4. d) The percentage of interrupted mediation processes and the main reasons for such interruption;
  5. e) The average time required to resolve disputes;
  6. f) If known, the percentage of completed mediation cases;
  7. g) The existence of cooperation between networks of cross-border
    dispute mediators;
  8. h) For mediators paid or employed exclusively by a professional, the percentage of solutions proposed in favour of the consumer or business, and the percentage of disputes resolved with an amicable solution.

Consult the Mediator’s latest annual reports here.

What is the mediator’s annual report?

Every year, the Mediator drafts a report on his work, which describes the outcome of the requests received, the assessment of the cases handled and a detailed account of the recommendations made.

To meet the conditions imposed by the Consumer Code, and confirm the independence of the Mediator, this report must include the following elements:

  1. a) The number of disputes referred for mediation and the reason for the dispute;
  2. b) The questions most frequently asked in the disputes submitted to him and his recommendations on how to avoid them;
  3. c) The proportion of disputes refused for mediation and an assessment (expressed as a percentage) of the different reasons for refusal;
  4. d) The percentage of interrupted mediation processes and the main reasons for such interruption;
  5. e) The average time required to resolve disputes;
  6. f) If known, the percentage of completed mediation cases;
  7. g) The existence of cooperation between networks of cross-border
    dispute mediators;
  8. h) For mediators paid or employed exclusively by a professional, the percentage of solutions proposed in favour of the consumer or business, and the percentage of disputes resolved with an amicable solution.

Consult the Mediator’s latest annual reports here.

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