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New request

Online form to seize the ENGIE’s Group Ombudsman

We inform you that the ENGIE Mediation Service is independant and does not have any access to the documents related to your request
They belong to the entity of ENGIE Group with which you are in dispute.


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Your personal information are used for the treatment of mediation requests and in the aim to improve service quality. This information is addressed to the ENGIE Group Mediator, responsible of the treatment, and can be sent to the concerned services in the case that your request does not comply with the mediation eligibility criteria. You are granted a right to access, to correct and to oppose for legitimate reasons, by addressing to ENGIE COURRIER DU MEDIATEUR, TSA 27601, 59973 TOURCOING CEDEX or to the email address :