Recommendation 8: “Explain rectified bills”
1- Observation
When so-called “rectified” bills are sent, the lack of explanations may lead the customer to question them and prevent payment of the bill.
2- Recommendation
On rectified bills, add the requisite explanations and make sure they tally with the explanations provided by the distributor (GRDF or ENEDIS (ex-ERDF)) for an adjustment.
3- Addressee
ENGIE Particuliers (domestic customers division)
4- Reason
Billing & consumption