Recommendation 8:“Explain rectified bills”

Recommendation 8:“Explain rectified bills”

Observation: When so-called “rectified” bills are sent, the lack of explanations may lead the customer to question them and prevent payment of the bill.

Recommendation: On rectified bills, add the requisite explanations and make sure they tally with the explanations provided by the distributor (GRDF or ENEDIS (ex-ERDF)) for an adjustment.

Addressee: ENGIE Particuliers (domestic customers division)

Reason: Billing & consumption

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