The Mediator, Jean-Pierre Hervé was appointed by ENGIE Group’s Senior Management on 1st July 2014. In accordance with the order of 21 August 2015, his appointment was unanimously confirmed by the members of a joint appointment body (consumer organizations and members of the Group) that convened on 11 December 2015. Also in accordance with the Consumer Code, his 5-year term is renewable. His term of office is unrelated to Group developments, management changes if any, and the outcomes of his work. Furthermore, he is forbidden from working again for any ENGIE Group companies when his term of office ends.
He is approved as Consumer Mediator by the Mediation Assessment and Control Commission (CECM in French) and is on the European list of consumption mediators.
Given the Mediator’s career path, he has considerable experience in the energy industry and in relations with stakeholders. Furthermore, to maintain his skills at the highest level, he regularly attends training courses on mediation, consumer law, the expectations of consumer… Most of these training courses are organized by the Club of Mediators.