The mediator wishes to respond to the requests he receives with the best possible level of quality. To that end he uses the services of professionals, acknowledged specialists in their line of business, and has developed a balanced and effective relationship with them.
For instance, to efficiently process all the letters he receives within the time frame to which he is committed, the Mediator wanted to use a specialized service provider to receive and scan these letters. The provider in question is Alter Eos.
Moreover, this company has the distinctive feature of being a suitable company whose values match those of the ENGIE Group’s Mediator. This has helped cement the partnership.
He has also selected this company, which has several areas of expertise, to administer a satisfaction survey with claimants referring their cases to the Mediator