The Mediator is a member of the Club of Public Service Mediators. This association features organisational mediators (companies, local government, local authorities, etc.) who share the same mediation values in France.
The Club aims to promote mediation in accordance with the principles set forth in the Charter for Public Service Mediators. As such, it encourages mediators to share best practices to ensure a high-quality mediation service.
The Club also allows local authorities to network with mediators and provides an insight into their professional context, their work practices and their expectations and needs. The Chairman of the Club of Mediators thus set up a working group responsible for generating ideas during the preliminary stages of drafting the ADR Regulation of 20 August 2015.
In this context, the Club of Mediators regularly liaises with consumer organisations to accurately determine consumers’ expectations and ascertain whether there is any need to make changes to the dispute handling process, which includes mediation.
View the “Partnership guide between consumer organisations and the Club of Public Service Mediators”
As a member of the Club of Public Service Mediators, the ENGIE Group’s Mediator champions the same values and commitments. That is why the Mediator’s own charter satisfies both the requirements of the Club of Mediators and the provisions of the ADR Regulation of 20 August 2015 and its implementing decree of 30 October 2015.