Recommendation 9: “Issue a receipt when a customer settles his Happ-e bill online by credit card”
Tracking of the implementation of the recommendation : This recommendation has been implemented from the 12th January 2017.
Observation: When a customer pays his bill online by credit card, no bill is issued by ENGIE for the Happ-e offer. So In the event of a dispute, the latter has no proof of payment.
Recommendation: The ENGIE Group’s Mediation department recommends upgrading ENGIE’s credit card payment system so that it issues a receipt as proof of payment. This recommendation was implemented on 12 January 2017.
Addressees: ENGIE Happ-e
Reason: Billing & consumption
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