Recommendation 5:“Take into account debt write-off plans in the final settlement bill”

Recommendation 5:“Take into account debt write-off plans in the final settlement bill”

Tracking of the implementation of the recommendation : This process has been implemented during the first semester of 2017.

Observation: For a current debt write-off plan, if the customer wishes to terminate the contractual relationship with ENGIE, the final settlement bill does not include all the outstanding amounts (in particular those included in the current debt write-off plan).

Recommendation: The supplier must ensure that the customer is fully informed of the current debt write-off plan in the final settlement bill.

Addressee: France BtoC

Reason: Billing & consumption