Recommendation 3: “Inform business customers of their conversion factor”
Tracking of the implementation of the recommendation : implemented on the customer’s accounts during the second semester of year 2017.
Observation: On GRDF Entreprise’s web site, the conversion factor for business customers is not stated, as is the case for domestic customers. So business customers cannot directly read on the GRDF site this factor that applies to their billing. This factor varies according to height above sea level, the composition of the gas but also the supply pressure, which can vary from 21 mbar, for domestic customers, to more than 300 mbar.
Recommendation: The conversion factor is currently available on the GRDF site for domestic customers. The site also provides information concerning business customers. So GRDF suggests retrieving this information and completing it in the area reserved for businesses, as requested by the Mediation service.
Reason: Billing & consumption
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