Recommendation 2: “Memorize meter details when changing the meter. ”

Recommendation 2: “Memorize meter details when changing the meter. ”

Tracking of the implementation of the recommendation : the solution was implemented on the 1st of May 2017.

Observation: When the distributor changes a meter, it does not always keep the job card stating the meter reading. If a disagreement arises in this respect, this lack of proof poses a problem for resolving the dispute.

Recommendation: In order to address this issue, GRDF notes down the date and meter reading of the old meter on a sticker and places it on the new meter. GRDF must ascertain that this procedure is correctly applied. And when the new smart meters are installed, Gazpar, a photo of the old meter’s reading is systematically taken and stored in the IT system.

Addressee: GRDF

Reason: Billing & consumption

Le site utilise des cookies pour réaliser des statistiques d’audience afin de proposer des contenus et services adaptés aux intérêts de ses visiteurs. En utilisant notre site, vous acceptez l’utilisation des cookies. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

En savoir plus