Recommendation 2: “Memorize meter details when changing the meter. ”
Tracking of the implementation of the recommendation : the solution was implemented on the 1st of May 2017.
Observation: When the distributor changes a meter, it does not always keep the job card stating the meter reading. If a disagreement arises in this respect, this lack of proof poses a problem for resolving the dispute.
Recommendation: In order to address this issue, GRDF notes down the date and meter reading of the old meter on a sticker and places it on the new meter. GRDF must ascertain that this procedure is correctly applied. And when the new smart meters are installed, Gazpar, a photo of the old meter’s reading is systematically taken and stored in the IT system.
Reason: Billing & consumption
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