Recommandation 11 : « ENGIE Home Services, improving customer satisfaction».
Tracking of the implementation of the recommendation : The deployment of the customer service was completed in September 2017.
Observation: To continue the improvement process and improve customer satisfaction through follow-up of customer complaints, and as announced by ex-Savelys in the previous report, ENGIE Home Services must continue its improvement process.
Recommendation: ENGIE Home Services is deploying its consumer service nationwide and has announced that this will be completed by the end of 2017.
Addressee: ENGIE Home Services (ex Savelys)
Reason: Customer care, advice and guidance and Complaints follow-up
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