Recommendation 1: “Allow customers resident abroad to be called for an appointment”
Tracking of the implementation of the recommendation : The Mediator’s recommendation was implemented during the first semester of 2017.
Observation: When a foreign customer has a second home in France, he does not necessarily have a French telephone number. However, GRDF can only make an appointment by calling a French phone number.
Recommendation: Allow one person on each GRDF platform to make foreign calls in order to resolve this problem. It is worth noting that this solution is already in place.
Reason: Customer care, advice and guidance
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